Refund Policy

Thank you for choosing SmartPostMaker! Our goal is to provide the best experience for our users. Below, you will find our refund policy regarding purchases made through our website.

Download and Subscription Refunds

If you have purchased a subscription or any paid feature through the SmartPostMaker app, we offer the following refund conditions:

• Non-Refundable Subscriptions: Any subscription fees for using SmartPostMaker are non-refundable once payment is processed. This includes yearly or monthly plans.
• In-App Purchases: In-app purchases made for additional features or content within the app (e.g., premium templates) are also non-refundable.

Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

• The request is made within 14 days of purchase.
• A valid proof of purchase is provided (order ID, transaction ID).
• You have not downloaded, used, or accessed the service after purchase.

If you experience any technical issues or issues with billing, please reach out to our support team to resolve the matter first.

How to Request a Refund

To request a refund, please follow these steps:

• Contact Us: Reach out to our support team at info@smartpostmaker.com with your order details.
• Provide Information: Make sure to include your order ID, payment method used, and any relevant issue or reason for the refund.
• Wait for Approval: Once we receive your request, our team will review it and process it within 7 business days.

Non-Refundable Situations

The following situations are not eligible for a refund:

• If the user has downloaded and used the app for more than 14 days.
• If you have purchased digital products or content that are accessed or used after the purchase.

Refund Process

Once approved, we will initiate a refund to the original payment method. Please note that the time it takes for the refund to appear in your account depends on the payment method used.

Changes to This Refund Policy

SmartPostMaker reserves the right to update this refund policy at any time. All changes will be posted on this page with an updated date.